For Extended Warranty Providers
From reactive claims to predictive protection.
Most warranty platforms wait for the customer to file, then chase repair orders and diagnostic codes. VMS flips that model: agents detect covered failures as they occur, verify conditions against policy rules, and initiate resolution automatically.
Benefits
Actions, not analytics.
Live DTC monitoring
Detect claimable events in real time — no reliance on customer reports.
VIN-based event history
A full timeline of every diagnostic and service signal for each vehicle.
Policy-triggered agents
Mileage, fault-code types, and preconditions verified automatically before escalation.
Claim-ready event logs
Structured packets with timestamps, location, and fault metadata — ready to share.
Fraud detection
Catch mismatches between claimed failures and real-world data, like odometer rollback.
Better customer experience
Preemptive alerts and agent-managed routing improve NPS while claims get faster.
How it works
The claim file writes itself.
VMS connects to each vehicle via OEM telematics or OBD-II. Import your VINs, and the platform takes it from there.
- 1
Monitoring begins
The platform connects to OEM telematics or aftermarket OBD-II for every covered VIN.
- 2
A covered event occurs
VMS logs it with full metadata: timestamp, mileage, location, prior DTCs, driving conditions.
- 3
Agent validation
Mileage under cap? Covered system? Pattern of failure? If so, the agent escalates.
- 4
Claim packet auto-generated
You receive a complete file, ready for review or straight-through processing.
In practice
Events the platform catches on its own.
Check engine light (P0420)
Logs the catalytic failure, confirms mileage under 60K, auto-generates the event packet.
Transmission slip detected
Escalates based on the DTC, driving profile, and repair history.
Odometer discrepancy
The agent flags a policy mismatch — claimed at 48K miles, telematics show 64K.
Results
For your organization — and your customers.
Faster claim review
Structured event packets cut the back-and-forth with customers and repair shops.
Lower fraud rates
Real-time odometer and fault validation mean fewer ghost claims.
Improved NPS
Customers get preemptive alerts and a smoother path to resolution.
Modernize warranty operations.
Before the claims arrive. See what VMS already knows about the VINs in your book.