For dealerships that want to improve service loyalty.

80% of customers don’t return to the selling dealership for service. They forget. They drift. Or they get wooed by the shop down the street.

VMS ConnectedCare changes that.

It keeps your service department connected to any vehicle you sell, just like OEM dealers and their service departments. Through intelligent agents that monitor vehicle health, your sales customers are automatically routed back to your service bays.

VMS helps bring in service customers

Real-Time Monitoring
Stay connected to every vehicle post-sale—via OEM telematics or OBD-II.
No App Required
Drivers receive branded SMS alerts when something needs attention.
Dealer-Branded Communication
All alerts come from you. No marketplace, no middleman.
Automated Routing
When service is needed, the agent offers to schedule with your dealership—instantly.
Retention Without Reminders
Stop sending postcards or emails. Let the vehicle notify the owner when it’s time.

How it works

VMS connects directly to your vehicles you sell - either via OEM telematics or via OBD-II devices. From there, we monitor key signals: fault codes, tire pressure, driving behavior, battery health, and more.

Your customers don’t need to watch for problems. VMS does that for them.
1.
Vehicle sold
You enroll it in ConnectedCare with the customer’s phone number.
2.
VMS Agents Activate
We begin monitoring telematics: fault codes, mileage, TPMS, etc.
3.
An Issue Arises
A branded SMS goes to the owner:


“Hi Sarah, your 2020 F-150 just triggered a check engine code. We recommend a service inspection at Bob’s Ford. Tap to schedule.”
4.
Owner Taps. You Book.
Your bays stay full. Your retention rate climbs. VMS handles everything behind the scenes.

You stay connected to your customers.

VMS integrates with dealer ops

Whether you’re part of a dealer group or single rooftop, ConnectedCare fits your flow—not the other way around.
Works with DMS & CRM
Easily export VINs and contacts to enroll.
No Apps or Logins
Customers don’t need to download anything.
Coexists with OEM tools
Use ConnectedCare alongside your manufacturer service platform.

Benefits for your dealership

Increased Service Retention

25–40% of enrolled vehicles return for service within 30 days of an alert.

Reduced No-Shows

Customers receiving SMS alerts show higher follow-through than traditional email/text campaigns.

Boosted Absorption

Service departments gain predictable, high-margin repair work driven by actual vehicle health.

Let’s bring your customers back.

Thank you!

We'll look forward to being in touch.
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