Meet VIC. Your fleet management teammate.

Bigger fleets running on big management software have no shortage of data, but dashboards are short on advice. Smaller fleets just don’t have the quantity to justify a significant tech investment, or the staff to make the most of it.

That’s where VIC comes in.

No dashboards - just advice and action in conversation.

VIC communicates the way you already do: in Slack, Teams, or WhatsApp.
No new software to buy, learn, and maintain.
VIC is an AI agent that helps your fleet to...
Understand what requires attention, what can wait, and why.
Draft a repair order, and then help schedule service.
Provide expert guidance about your vehicles specifically, based on its knowledge of any vehicle’s repair, ever electronically-recorded.
...and anything else that you want to know about your fleet.
VIC
11:15 am
🚛 Fleet Briefing — Thu Mar 19, 2026 12:09 PM PT
109 vehicles | 99 active concerns | 4 terminals affected

🚨Needs Action Today

36 fresh-vehicle issues need eyes today — heavy at Santa Fe Springs (29), San Diego (4), San Fernando (2). Biggest risk is on-trip units driving with misfire/ignition faults or critical tire pressure.

Ford_010 — P0300 (random misfire detected). Random/cyl misfire — pull for plugs/coils/injector checks (cat damage risk if it keeps running).
Ford_011 — P0300 (random misfire detected). Random/cyl misfire — pull for plugs/coils/injector checks (cat damage risk if it keeps running).
Ford_011 — P0301 (cylinder 1 misfire detected). Random/cyl misfire — pull for plugs/coils/injector checks (cat damage risk if it keeps running).
33 more in this category — reply vfm status for the full list.

⚠️ Schedule This Week
4 oil-service items (oil life at 0%) — batch by depot (Santa Fe Springs (4)).

Ram_024 — oil life at 0%. Book service; confirm last change/reset.
Ford_063 — oil life at 0%. Book service; confirm last change/reset.
2 more — reply vfm status or ask by terminal.

👀 Watching
Big theme right now is Santa Fe Springs DTC volume: 66 open DTC events vs the other terminals combined.
Most common mix is lean + catalyst efficiency: P0171/P0174 (running lean — intake leak/fuel delivery/MAF) alongside P0420/P0430 (cat efficiency). Also a few first-seen misfires (P0300).
If these are the same make/age band, it may be worth treating it like a shared root cause (fuel batch, intake/vac leaks, upstream O2/MAF issues) instead of whack-a-mole per unit.

🔦 Blind Spots
66 vehicles have gone dark (no telemetry in 7+ days). By terminal: San Fernando (21), Riverside (20), Santa Fe Springs (19), San Diego (6).
Ram_055 (San Fernando) — last seen unknown
Ram_089 (San Diego) — last seen 345 days ago
Ford_022 (Riverside) — last seen 330 days ago
Ford_071 (Santa Fe Springs) — last seen 325 days ago
Ram_072 (San Diego) — last seen 323 days ago
Any previously active concerns on these vehicles are on hold until data resumes.

Reply vfm vehicle in the thread for a full picture, or reply vfm status for the complete list.

Fleet Briefing

VIC starts each day helping you prioritize what’s urgent, helping you get more of the right things done each day.
What needs action today
What should be scheduled this week
What to watch out for
What’s been resolved in the last day
VIC
11:15 am
🔧 Maintenance Digest — Mar 20, 2026 PT
26 vehicles flagged | 4 terminals affected

🔴 Overdue
9 vehicles are past their service interval — please prioritize bookings today. 4 of them are at Santa Fe Springs — likely a missed booking cycle at that depot.
• Ford_002 — Riverside — 163,509 mi past due — Major service — spark plugs
• Ram_080 — Riverside — 2,507 mi past due — Major service — drive belts, brake fluid
• Ford_013 — San Diego — 18,116 mi past due — Major service — drive belts, engine air filter, fuel filter, pcv valve
• Ford_015 — San Diego — 3,076 mi past due — Routine service (oil, rotation, inspection)
• Ford_034 — San Diego — 373 mi past due — Routine service (oil, rotation, inspection)
• Ram_088 — Santa Fe Springs — 4,694 mi past due — Major service — engine air filter
• Ram_090 — Santa Fe Springs — 3,235 mi past due — Routine service (oil, rotation, inspection)
• Ford_021 — Santa Fe Springs — 3,132 mi past due — Routine service (oil, rotation, inspection)
• Ford_032 — Santa Fe Springs — 1,021 mi past due — Routine service (oil, rotation, inspection)

🟠 Book Immediately (< 1,000 miles)
These are inside 1,000 miles — book before the next run if possible.
• Ram_003 — San Diego — 294 mi remaining — Routine service (oil, rotation, inspection)
• Ford_019 — Santa Fe Springs — 224 mi remaining — Routine service (oil, rotation, inspection)
• Ford_020 — Santa Fe Springs — 501 mi remaining — Major service — engine air filter

🟡 Book This Week (< 2,500 miles)
Riverside: 2 vehicles within 2,500 miles — coordinate with your local shop/mobile tech to batch.
• Ford_021 — 1,377 mi remaining — Routine service (oil, rotation, inspection)
• Ford_022 — 1,581 mi remaining — Major service — spark plugs, pcv valve
San Diego:
• Ram_089 — 1,188 mi remaining — Routine service (oil, rotation, inspection)
San Fernando: 2 vehicles within 2,500 miles — coordinate with your local shop/mobile tech to batch.
• Ford_033 — 2,116 mi remaining — Routine service (oil, rotation, inspection)
• Ford_035 — 2,360 mi remaining — Major service — brake fluid

👀 On the Radar (< 5,000 miles)
Not urgent, but should be included in next week’s planning / batching.
• Ram_090 — Riverside (4,550 mi to 20,000)
• Ford_017 — Riverside (5,000 mi to 5,000)
• Ford_018— San Diego (3,000 mi to 3,000)
• Ram_025 — San Diego (4,410 mi to 360,000)
• Ram_061 — San Diego (5,000 mi to 5,000)
• Ram_062 — San Fernando (3,498 mi to 290,000)
• Ram_063 — Santa Fe Springs (2,834 mi to 90,000)
• Ford_071— Santa Fe Springs (5,000 mi to 5,000)
• Ford_091 — Santa Fe Springs (5,000 mi to 5,000)

Confidence Notes
• Skipped 1 vehicle(s) due to missing odometer: Ram_102.

Maintenance Digest

Get a to-do list for your fleet's maintenance needs for the week.
Overdue maintenance items that still need to be addressed.
Services to book this week for vehicles approaching due dates.
Upcoming scheduled services on the radar, so you can plan ahead.

More time, less stress

Today
VIC
11:15 am
Got it — here’s a general RO you can paste anywhere.

REPAIR ORDER (General)
Unit: Ford_075
Vehicle: 2013 Ford Transit Connect
VIN: 1GDGG31V531900358
Status: Out of service

Customer Concern:
Check Engine Light / rough running concern. Active codes reported: P0300 (random misfire) and P0171 + P0174 (system too lean — bank 1 & 2).

Request / Scope of Work:
Diagnose cause of lean condition and misfire; confirm with scan data and road test as needed.
Record freeze-frame, fuel trims (STFT/LTFT), misfire counters, and any additional stored/pending codes.
Perform intake/vacuum leak diagnosis (smoke test), inspect intake ducting/PCV, check for exhaust leak ahead of O2 sensors.
Check MAF/MAP readings vs expected, verify fuel pressure/volume and fuel delivery (pump/filter/regulator as applicable).
Inspect ignition components (spark plugs/wires/coils) and any fuel injector issues contributing to misfire.
Provide estimate and recommended corrective repair(s). Call for approval before parts install beyond diagnosis.

Repair Order Creation

When a vehicle needs attention, VIC can draft a complete, shop-ready repair order in seconds - including diagnostics, instructions, and scope of work.

Just reply to VIC when it brings an issue to your attention, describe a concern or share the DTCs, and VIC handles the paperwork so your fleet manager can focus on decisions, not documentation.
Today
VIC
11:15 am
@here 🚨 Driver alert — San Diego

Speeding threshold crossed in the last 12 hours — this is the kind of thing that turns into a claim fast if we ignore it.

• Ford_022 (San Diego) — absolute speeding (7 events) over ~12h window (first seen 15:07–19:48 UTC)
• Ram_087 (San Diego) — relative speeding (7 events) over ~12h window (first seen 15:07–19:45 UTC)

Reply with vehicle ID if you want the full picture on any of these.

Driving Alerts

VIC monitors driver behavior across your entire fleet and proactively alerts your team when thresholds are crossed before an event turns into a claim.

Speeding, harsh braking, and repeated violations surface automatically in your Slack or Teams channel, so that your fleet manager can act fast.

Just ask VIC

You don’t have to wait for VIC to bring something to your attention. Just ask a question in plain language and get a clear, specific answer about your vehicles.
Today
Samantha
11:15 am
@VIC I was out of the office last week, can you identify the top 5 things I missed and need to address today?
VIC
11:15 am
Here are the top 5 things to hit today based on the current fleet state:

1) Ford_0I6 (Riverside) — TPMS “critical” while on-trip
Likely real low PSI / puncture risk → get eyes on the tire ASAP (manual gauge + inspect).

2) Ram_0I2 (Riverside) — active misfire stack while on-trip
P0300 + P0305 (random + cylinder 5 misfire) seen repeatedly → pull for plugs/coils/injector/fuel check

3) Ram_011 on-trip unit w/ multi-cylinder misfires (P0304 + P0308)
This is a “don’t keep cycling it” situation → route to service after current run.

4) Merc_211 (San Diego) — oil life critical while on-trip
Not a roadside-immediate failure like a tire, but it’s avoidable engine wear → book oil service immediately / confirm reset.

5) Santa Fe Springs misfire cluster (multiple units, high repeat counts)
Even the out-of-service ones are persisting — set a batch diagnostic plan (same tech/day) so this doesn’t stay a rotating problem.
If you want a single “worst offender” to start with: GMC_005 is a repeat-heavy one.

If you tell me who’s covering Riverside vs SFS today, I’ll split these into “call the driver now” vs “book shop slot” so it’s immediately assignable.

Identify Priority Fleet Concerns

Your fleet doesn't pause when you're out of the office. VIC tracks everything in real time, so you can pick up exactly where things stand the moment you're back.

Ask VIC for a priority list and it surfaces the issues that need action today, ranked by urgency, not noise.
Today
Samantha
11:15 am
if I take one of those vehicles needing action in today for service do I have any vehicles available to use in their place?
VIC
11:15 am
Yes — you’ve got replacements available. As of the latest snapshot, each terminal has multiple non‑on‑trip units with 0 active concerns you can swap in.

Quick numbers (available / “clean”):
- Santa Fe Springs: 30 available / 12 clean
- Riverside: 12 available / 5 clean
- San Fernando: 13 available / 5 clean
- San Diego: 11 available / 4 clean

Top clean swap candidates (0 active concerns)
- Santa Fe Springs: Ford_052, Ford_033, Ford_020
- Riverside: Ram_011
- San Fernando: Ram_097
- San Diego: Ford_055

Advice on Vehicle Swaps

When you need to pull a vehicle for service, VIC can help you identify what's available to cover the gap by location, condition, and active concerns.

VIC knows your fleet's current state and can recommend the right swap in seconds.

Let's talk automotive intelligence

Thank you!

We'll look forward to being in touch.
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